Frequently Asked Questions

Find answers to commonly asked questions about DU Clothing products, shipping, returns, and more.

Top-down view of turquoise surf foaming onto a smooth, pale sandy beach.
What is your return policy?

We offer a 30-day return policy for all unworn items with original tags. Items must be in their original condition with all packaging. Please contact us at info@dududs.com to initiate a return process.

How long does shipping take?

Standard shipping typically takes 5-7 business days for domestic orders and 10-15 business days for international orders. Express shipping options are available at checkout for faster delivery.

Do you offer international shipping?

Yes, we ship worldwide! International shipping rates are calculated at checkout based on your location and the weight of your order. Please note that customs duties and taxes may apply depending on your country's regulations.

How do I determine my size?

Please refer to our detailed size guide available on each product page. We provide measurements for all our clothing items. If you're between sizes, we generally recommend sizing up for a more comfortable fit.

What materials do you use?

DU Clothing is committed to using high-quality, sustainable materials. Our garments are made from premium cotton, organic fabrics, and eco-friendly materials whenever possible. Detailed material information is available on each product page.

How do I care for my DU Clothing items?

Care instructions vary by item and are included on the care label of each garment. Generally, we recommend washing in cold water, gentle cycle, and air drying to maintain the quality and longevity of your clothing.

Do you offer wholesale or bulk orders?

Yes, we offer wholesale pricing for bulk orders. Please contact us at info@dududs.com with details about your requirements, and our wholesale team will get back to you with pricing and minimum order quantities.

Can I track my order?

Absolutely! Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on our website or directly with the shipping carrier.

Still Have Questions?

Email Us info@dududs.com
Address 1F, Dalingtou (Factory Building A-2), Baishi Village, Xintang Town, Zengcheng District, Guangzhou, 510000 Guangdong, China
Aerial top-down view of turquoise waves lapping a golden sandy beach.

Customer Support

At DU Clothing, we are committed to providing exceptional customer service. Find answers to your questions or get in touch with our support team.

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Phone Support

Speak directly with our customer service team for immediate assistance with your orders and inquiries.

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Email Support

Send us your questions and we'll get back to you within 24 hours with detailed assistance.

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Live Chat

Get instant help from our support team through our live chat feature available during business hours.

Contact Information

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Email Address

info@dududs.com

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Phone Number

+1-800-CLOTHING

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Address

1F, Dalingtou (Factory Building A-2), Baishi Village, Xintang Town, Zengcheng District, Guangzhou, 510000 Guangdong, China

Business Hours

Monday - Friday: 9:00 AM - 6:00 PM (GMT+8)

Frequently Asked Questions

How do I track my order?

You can track your order by clicking the tracking link in your shipping confirmation email, or by logging into your account and viewing your order history.

What is your return policy?

We offer a 30-day return policy for all unworn items in original condition. Please contact our support team to initiate a return.

How long does shipping take?

Standard shipping takes 5-7 business days domestically and 10-14 business days internationally. Express shipping options are available at checkout.

Do you offer international shipping?

Yes, we ship worldwide! International shipping rates and delivery times vary by location. All international orders may be subject to customs duties and taxes.

How do I contact customer service?

You can reach us via email at info@dududs.com, phone, or live chat during business hours. We typically respond to inquiries within 24 hours.

Our Commitment to You

At DU Clothing, we believe in providing not just quality products, but also exceptional service. Your satisfaction is our priority, and we're here to ensure your shopping experience exceeds expectations.